MontyFlowers and special occasions
Collect the occasion, requested date, preferences and budget the caller wants to discuss, so you can suggest a suitable arrangement.
Monty for Florists & local shops
AI receptionist for florists and local shops.
Look after the counter. We’ll answer the call.
Wrapping a bouquet or helping someone choose a gift deserves your attention. Monty takes phone enquiries while you serve, from opening-hour questions to a customer planning flowers for a special occasion.
Monty can take the call.
Answers your routed callsUses your business informationKeeps the next step with you
The calls that make up your day
A useful start to every conversation.
Collection and delivery questions
Share your approved collection information and delivery area, then capture requests that need your team to check timing or availability.
Everyday shop enquiries
Answer questions about your opening hours and location, or take product and existing-order messages while you’re busy at the counter.
Less piecing things together
Start your callback
with the details.
Set up Monty to ask the questions that matter to your business. A useful first conversation can cover:
- Product, arrangement or order being discussed
- Occasion, preferences and requested date
- Collection or delivery enquiry
- Caller’s contact details and order reference if known
A receptionist that knows your business
Your services.
Your way of answering.
Tell Monty your opening hours, collection process and delivery area. Add the questions you ask about bouquets, gifts or larger event enquiries. Stock, payment and order acceptance stay with your shop unless you have explicitly arranged a supported process for them.
- Add your business information and greeting.
- Choose the questions and call handling you need.
- Test your receptionist, then connect your calls.
A few things you might be wondering
Questions from
florists and local shops.
Can Monty take flower order enquiries?
Yes. It can record the occasion, preferences, date and contact details for your team to review. Taking an enquiry does not mean stock, price or delivery has been confirmed.
Can it tell customers what is in stock?
Monty can use the product information you provide, but it does not automatically see your live stock system. For changing availability, have it collect the question for the shop to confirm.
Does this work for shops other than florists?
Yes. Set up your own shop information and questions. Monty can answer routine calls and collect product, collection and order enquiries for many kinds of independent retail business.
Can I keep my existing business phone number?
You can route calls from your existing business number to Monty using call forwarding. Availability and forwarding charges depend on your phone provider. Follow the setup guidance in the app and test the route before relying on it for customer calls.
Where do I see the calls Monty has handled?
Open Monty to review call activity, summaries and customer details, then decide what needs a reply or follow-up. You can use Monty in your browser; the iPhone app is coming soon.
A little help with the everyday
Your next enquiry starts with hello.
Set up Monty with your business details, choose how to handle your calls and try your receptionist.