MontyServicing and MOT enquiries
Capture the vehicle registration, make and model, the service requested and any date the customer needs you to consider.
Monty for Garages & mechanics
AI receptionist for garages and mechanics.
Under the bonnet? Monty’s on the phone.
Workshop calls range from a routine service to a customer asking when their car will be ready. Monty gathers the reason for the call and the vehicle details you ask for, so your team can focus on the work in the bay.
Monty can take the call.
Answers your routed callsUses your business informationKeeps the next step with you
The calls that make up your day
A useful start to every conversation.
New repair enquiries
Record the symptoms in the driver’s own words, when they started and the vehicle’s location. Your technician can assess the request before giving advice.
Work already in the garage
Take messages about estimates, collection times or ongoing repairs, with the customer and vehicle details together for your team.
Less piecing things together
Start your callback
with the details.
Set up Monty to ask the questions that matter to your business. A useful first conversation can cover:
- Vehicle registration, make and model
- Service requested or symptoms reported
- Preferred date and vehicle location
- Customer name and callback number
A receptionist that knows your business
Your services.
Your way of answering.
Add the servicing, testing and repair work your garage offers, opening hours and your booking process. Tell Monty which vehicle details to ask for and how to handle repair-update messages. Only share prices or collection information you have approved and kept current.
- Add your business information and greeting.
- Choose the questions and call handling you need.
- Test your receptionist, then connect your calls.
A few things you might be wondering
Questions from
garages and mechanics.
Can Monty take MOT and service enquiries?
Yes. Configure it to ask for the vehicle details, requested work and preferred dates. Your team can review the request and agree an appointment using your workshop’s booking process.
Will callers get live updates about their repairs?
Monty can share information you have made available in its approved knowledge and take a message for the workshop. It does not automatically know job progress or read your garage management system.
Can Monty diagnose a vehicle fault?
Monty can record what a driver describes, but diagnosis, repair estimates and decisions about whether a vehicle is safe to drive remain with your qualified team.
Can I keep my existing business phone number?
You can route calls from your existing business number to Monty using call forwarding. Availability and forwarding charges depend on your phone provider. Follow the setup guidance in the app and test the route before relying on it for customer calls.
Where do I see the calls Monty has handled?
Open Monty to review call activity, summaries and customer details, then decide what needs a reply or follow-up. You can use Monty in your browser; the iPhone app is coming soon.
A little help with the everyday
Your next enquiry starts with hello.
Set up Monty with your business details, choose how to handle your calls and try your receptionist.