MontyInstallation enquiries
Find out what the customer wants fitted, the property type and where the work is needed. Start your callback with the outline of the job already in front of you.
Monty for Electricians
AI receptionist for electricians.
Stay focused on the work in your hands.
You can’t stop halfway through an installation every time the phone rings. Monty gives callers a useful first conversation, whether they’re asking about extra sockets, an inspection or an existing job.
Monty can take the call.
Answers your routed callsUses your business informationKeeps the next step with you
The calls that make up your day
A useful start to every conversation.
Inspections and testing
Take requests for electrical inspections, including the address, the caller’s role and any deadline they want you to consider.
Faults and follow-ups
Record what the customer has noticed or take a message about work in progress. You can review the details and decide whether a visit or a callback is appropriate.
Less piecing things together
Start your callback
with the details.
Set up Monty to ask the questions that matter to your business. A useful first conversation can cover:
- Installation, inspection or fault enquiry
- Property type and postcode
- Requested date or project deadline
- Contact details and access information
A receptionist that knows your business
Your services.
Your way of answering.
Tell Monty which domestic or commercial work you cover, where you travel and what callers should know about arranging an estimate. Add the details you need for inspections and your handling instructions for fault reports, so messages reach you with useful context.
- Add your business information and greeting.
- Choose the questions and call handling you need.
- Test your receptionist, then connect your calls.
A few things you might be wondering
Questions from
electricians.
Can Monty collect details for electrical quotes?
Yes. Configure the questions you want asked about the work, property and location. Monty can capture those answers for your review; you decide whether to quote, request more information or arrange a site visit.
Can callers request an electrical inspection?
Monty can collect inspection enquiries and preferred dates. Add the inspection services you offer and the information you need to your business knowledge, then review requests in the app.
Will Monty give electrical repair advice?
Monty’s role is to answer business questions and collect the customer’s account of the issue. Set your business instructions accordingly; electrical diagnosis, safety assessments and repair advice belong with your qualified team.
Can I keep my existing business phone number?
You can route calls from your existing business number to Monty using call forwarding. Availability and forwarding charges depend on your phone provider. Follow the setup guidance in the app and test the route before relying on it for customer calls.
Where do I see the calls Monty has handled?
Open Monty to review call activity, summaries and customer details, then decide what needs a reply or follow-up. You can use Monty in your browser; the iPhone app is coming soon.
A little help with the everyday
Your next enquiry starts with hello.
Set up Monty with your business details, choose how to handle your calls and try your receptionist.