MontyFirst-time grooming enquiries
Ask about the pet’s breed or size, the service the owner wants and any handling needs they want your team to know about.
Monty for Pet groomers
AI receptionist for pet groomers.
Your hands are full. The phone is covered.
Bathing, drying and grooming need your full attention. Monty answers calls for your grooming business and collects the pet, service and owner details that help you plan a suitable appointment.
Answers your routed callsUses your business informationKeeps the next step with you
The calls that make up your day
A useful start to every conversation.
Returning appointments
Capture requests for the next groom, preferred dates and the owner’s details, ready to review alongside your diary.
Collection and visit questions
Share your approved arrival and collection process or take a message about an existing appointment while you finish the groom.
Less piecing things together
Start your callback
with the details.
Set up Monty to ask the questions that matter to your business. A useful first conversation can cover:
- Pet’s name, breed or size and service requested
- First visit or returning customer
- Preferred timing and owner-reported handling needs
- Owner’s name and callback number
A clear next step.
Review the call summary, decide what needs attention and follow up with the customer. The enquiry stays together, ready when you are.
Monty takes the first conversation. You bring the experience that moves the work forward.
A receptionist that knows your business
Your services.
Your way of answering.
Tell Monty which pets and grooming services you cater for, the information you need for a first visit and your appointment process. Include approved preparation and cancellation information. Your groomers assess individual needs and decide the service, duration and price.
- Add your business information and greeting.
- Choose the questions and call handling you need.
- Test your receptionist, then connect your calls.
A few things you might be wondering
Questions from
pet groomers.
Can Monty collect pet details before I call the owner?
Yes. You can ask it to collect the pet’s name, breed or size, requested service and anything the owner wants the groomer to know. You can then discuss the appointment with that context.
Can it book every pet into the same appointment length?
Appointment suitability and duration can vary. Configure your services and booking rules carefully, or use Monty to take a request for your team to review before confirming.
Will Monty give pet health advice?
Monty handles reception enquiries using your approved business information. Veterinary advice and decisions about whether a pet should be groomed need the appropriate professional.
Can I keep my existing business phone number?
You can route calls from your existing business number to Monty using call forwarding. Availability and forwarding charges depend on your phone provider. Follow the setup guidance in the app and test the route before relying on it for customer calls.
Where do I see the calls Monty has handled?
Open Monty to review call activity, summaries and customer details, then decide what needs a reply or follow-up. You can use Monty in your browser; the iPhone app is coming soon.
A little help with the everyday
Your next enquiry starts with hello.
Set up Monty with your business details, choose how to handle your calls and try your receptionist.