MontyMaintenance reports
Capture the property address, what the caller has noticed and when it started. Keep the customer’s description available for review before arranging work.
Monty for Property services
AI receptionist for property service businesses.
A clear message for every property.
When you look after several properties, the address matters as much as the issue. Monty collects both, along with who is calling and how to reach them, so your team can pick up the next step with context.
Answers your routed callsUses your business informationKeeps the next step with you
The calls that make up your day
A useful start to every conversation.
Landlord and agent enquiries
Take requests for inspections, maintenance support or work across multiple properties, including the best person to contact.
Access and contractor messages
Record appointment queries, access arrangements and messages from contractors, tied to the relevant property rather than an unexplained missed number.
Less piecing things together
Start your callback
with the details.
Set up Monty to ask the questions that matter to your business. A useful first conversation can cover:
- Full property address or reference
- Caller’s role: tenant, landlord, agent or contractor
- Issue reported and requested timing
- Callback details and access contact
A clear next step.
Review the call summary, decide what needs attention and follow up with the customer. The enquiry stays together, ready when you are.
Monty takes the first conversation. You bring the experience that moves the work forward.
A receptionist that knows your business
Your services.
Your way of answering.
Add the properties or service areas you cover, your business hours and the details you need in a maintenance report. Explain your process for urgent messages and who handles requests. Your team remains responsible for triage, authorising work and confirming contractor attendance.
- Add your business information and greeting.
- Choose the questions and call handling you need.
- Test your receptionist, then connect your calls.
A few things you might be wondering
Questions from
property service businesses.
Can Monty ask which property the call concerns?
Yes. Make the full address or property reference part of your intake instructions, along with the caller’s role and contact details, so your team can identify the right property.
Can it dispatch a maintenance contractor?
Do not assume automatic dispatch or a connection to property management software. Monty captures the request and can follow your configured call handling; your team organises and confirms the work.
Can it take maintenance messages outside office hours?
When calls are routed to Monty and its answering setup is active, it can collect messages outside your office hours. Set clear instructions about the information callers receive and how your team reviews urgent reports.
Can I keep my existing business phone number?
You can route calls from your existing business number to Monty using call forwarding. Availability and forwarding charges depend on your phone provider. Follow the setup guidance in the app and test the route before relying on it for customer calls.
Where do I see the calls Monty has handled?
Open Monty to review call activity, summaries and customer details, then decide what needs a reply or follow-up. You can use Monty in your browser; the iPhone app is coming soon.
A little help with the everyday
Your next enquiry starts with hello.
Set up Monty with your business details, choose how to handle your calls and try your receptionist.